Refund Policy
Last updated: 12 September 2026
In short: reports are written and delivered the moment you pay, so they cannot be returned. If something went technically wrong with your purchase, we refund it in full. Here is exactly how that works.
Why reports are non-refundable
A report is not a file we already have. It is generated from your specific answers in the moment after payment and delivered to you instantly. Once it exists, there is nothing to send back, which is why we cannot offer a change-of-mind refund.
So that you can decide with your eyes open, your full result is free, a complete sample report is published on the site, and the price and this policy are shown before you pay. By pressing the purchase button you expressly request immediate delivery and acknowledge that, where your country gives you a cooling-off or withdrawal period for digital content, it ends once the report has been delivered.
What we refund in full
- The report never generated, or the report page failed after you paid.
- The report was delivered in a different language from the one you bought it in.
- You were charged twice for the same report, or charged for a product you did not choose.
- Any other technical fault on our side that prevented you from reading or saving your report.
How to ask
Email hello@knowmyself.co within 14 days of purchase. Include the email address you used at checkout and the order reference from the Creem receipt, and tell us briefly what went wrong; a screenshot helps. We reply within three business days.
If you have not heard from us within seven days, you can also contact Creem directly at support@creem.io with your order reference, and Creem will take it from there.
Who issues the refund
All refunds are processed by Creem, our merchant of record, under Creem's Buyer Terms. We approve the refund and Creem returns the money to the payment method you used, usually within 5 to 10 business days depending on your bank. Creem may also refund a purchase on its own where the law, card-scheme rules or its own policies require it.
Before you dispute a charge
If you do not recognise a charge from CREEM.IO on your statement, or something else looks wrong, please write to us first. We can almost always resolve it within a day, which is faster and simpler for you than a dispute through your bank.
Your statutory rights
Nothing in this policy limits rights you have under the consumer law of your country that cannot be waived, including the right to a remedy where digital content is faulty or not as described.