Refund Policy

Your 30-day guarantee

This promise covers every paid Know Myself report, including a report you have already opened, read or saved as a PDF. You do not have to show that something is technically wrong.

We refund the full amount charged for the purchase, including any tax charged with it. We do not deduct an administration or processing fee from your refund.

How to request a refund

Write to hello@knowmyself.co within 30 days of the purchase date. Include your order or payment reference, or the email address used at checkout, so we can find the transaction. That is only to locate your order; you do not need to give a reason for the refund.

We reply within three business days and will let you know when the refund has been initiated.

Your report is yours to keep

You may keep your downloaded PDF for personal use after a refund. There is no need to return or delete it.

How the money is returned

We arrange the refund through the original payment provider. The provider returns the funds through the original payment channel according to its refund process. The time it takes to appear depends on the payment method and your bank.

If there is a technical or payment problem

If your report does not generate, will not open or save, arrives in the wrong language, or you see a duplicate charge, contact hello@knowmyself.co. We can help with the report or arrange your refund.

Your statutory rights

Our 30-day promise is an additional guarantee. It does not limit any non-waivable rights you have under applicable consumer law, including remedies for faulty or misdescribed digital content.